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Educational Sessions

Wednesday | Thursday | Friday

(Updated as of 6/11/2019)


Wednesday, October 16

 

1:30 p.m. - 2:45 p.m.

Using Cause Marketing to Make a Difference in Communities
Fred Prozzillo, VP Preservation, Frank Lloyd Wright Foundation; Jeff Goodman, VP Communications & Partnership, Frank Lloyd Wright Foundation
In today's "purposeful economy" clients like to know that the companies that they do business with are making a difference in their communities. In this session learn how BASF has partnered with Frank Lloyd Wright Foundation to protect priceless buildings from the ravages of termites and how pest control companies can leverage positive relationships to shape the public's perception about their purchasing decisions. 
Sponsored by

1:30 p.m. - 2:45 p.m.

Building a Comprehensive Pro-Active Bed Bug Management Plan
Dini Miller, Ph.D., Virginia Tech University, Blacksburg, VA
Bed bugs are considered one of the hardest pests to control by the pest management industry. Finding common sense, highly effective control methods is essential for an effective bed bug management program. Proactive bed bug services can save both you and your customers a lot of headaches, especially with clients who are at-risk for potential bed bug problems. Don't miss this session to learn new tools for proactive bed bug control. 

1:30 p.m. - 2:45 p.m.

Revolutionizing Termite Inspections with the Latest Technology
Christian Wilcox, ACE, McCauley Services, Bryant, AR
Although our industry has come leaps and bounds with termite detection, we still have some knowledge gaps. Subterranean termites are stealthy creatures that are masters at hiding behind walls and avoiding detection, making inspections very difficult. This session will share emerging and existing technologies that you can use to help supplement visual detection.  

1:30 p.m. - 2:45 p.m.

Rover Ants, Argentine Ants, and Other Emerging Pest Ants
Robert Puckett, Ph.D., Texas A&M University, College Station, TX
Some of the most challenging and widespread ants to manage in the U.S. are not native. Many were accidentally introduced into the U.S. by stowing away in the soil of potted plants, mulch, or other landscape goods imported from other countries. Find out how a lack of competition from predators and even our own landscape practices have helped many ant species spread throughout the U.S. Learn the science behind ant's success as an invader, and lessons learned from our containment efforts that will help shape the future of any management. 

1:30 p.m. - 2:45 p.m.

Catching Up with Roof Rats - Practical Tips from the Field
Efrain Velasco, BCE, Lloyd Pest Control, San Diego, CA
Roof rats are aerial acrobats of structures, wreaking havoc in places where food and shelter are readily available. They can readily move along utility lines and elevated spaces, using their tails for balance and to assist with climbing. This presentation will teach you about the movement of roof rats and how to properly inspect areas to determine if roof rats are the culprit. Catch up on a variety of management techniques for roof rats in this captivating session.  

1:30 p.m. - 2:45 p.m.

What Is Your Food Service Client Looking for in a Pest Management Service?
Dan Baldwin, BCE, Yum Brands, Orange County, CA
The relationship you develop with your point of contact at a facility is one of the most important aspects of pest management for food service. Having a relationship with a food service client is key for effective pest prevention in these fast-paced, high output locations. This session will cover how to determine the scope of service, proper documentation, and the steps to developing an IPM program in food service facilities to make your company successful. 

1:30 p.m. - 2:45 p.m.

Creating a Company Wellness Program to Keep Employees Healthy, Happy, and Engaged
Amy Ogle, MS, RD, Private Practice Dietitian and Wellness Consultant, San Diego, CA
Even the best job can have stressful moments and long days that make it easy for healthy habits to move down on the priority list. A healthy employee will be better able to handle tough situations and remain optimistic on the hard days. Join this session to learn the different aspects of a wellness program and the resources that you can provide to help retain great employees and ultimately increase productivity. 

1:30 p.m. - 2:45 p.m.

Reasons to NOT Sell Your Business Despite the Hot Acquisition Market
William Hoffman, ACE, Hoffman's Exterminating Co., Mantua, NJ
It may seem like a no-brainer when it comes to selling your business for big bucks. But, have you outweighed all the pros and cons and made sure it's the right decision? There is plenty of advice on why to sell but it's always a good idea to take an alternative approach and see if there are some great reasons to keep your business. Make sure you are asking yourself and potential buyers all the right questions to help guide your decision!  

1:30 p.m. - 2:45 p.m.

Smart Tech for Small Business: The Best Apps and New Tech for Business Owners
Julie Fredlund, ABC Home and Commercial Services, Austin, TX; Cleveland Dixon, Holiday Termite and Pest, Herndon, VA; Tim Richardson, Edge Pest Control and Lawncare, Orem, UT
With over 5.5 million apps available on Android and iOS devices, trying to find the right tech to upgrade your business can be overwhelming. Stop searching for a digital needle in a haystack and take the guesswork out of finding your next app in this session as a panel of PMPs share their insights on the latest and greatest business-tech. Find out the big winners and losers for smart tech in 2019, and join a candid discussion surrounding what the future may hold for business tech in 2020!

3:00 p.m. - 4:15 p.m.

Re-Evaluating Liquid Termiticides and Baits Against Subterranean Termites
Thomas Chouvenc, Ph.D., University of Florida, Ft. Lauderdale Research and Education Center, Gainesville, FL
With the establishment and spread of invasive subterranean termite species in the U.S., there is a need to go back to the basic aspects of termite biology to better understand both short term and long term effects of various control methods on subterranean termites. Subterranean termite colonies can forage over long distances and have a complex nest structure that provides possibilities and limitations to control strategies. Learn how researchers have re-evaluated how liquid termiticides and chitin synthesis inhibitor baits impact termite colonies to improve how these tools fit into a comprehensive IPM framework.  
Sponsored by

3:00 p.m. - 4:15 p.m.

Tough Bed Bug Jobs: Eliminating Bed Bugs in Low Income, Multi-Unit Housing Facilities
Rick Cooper, Ph.D., Terminix, Memphis, TN
The challenges present in multi-unit housing don't have to be daunting. These facilities oftentimes need the most help and prep work for a sufficient treatment program. Learn from a leading expert on how to deal with some of the main challenges for bed bug control in multi-unit housing in this enlightening session.  

3:00 p.m. - 4:15 p.m.

How to Be at All Accounts at Once: Electronic Monitoring Basics
Tom Jarzynka, ACE, Massey Services, Orlando, FL
Electronic monitoring is advancing rapidly as manufacturers refine their products and advance processes. This presentation will cover sensor and signal types, data transmission and data collection. Once you understand how the data is transmitted, then this session will go into the details of actually taking all of the information collected to make an informed action. Lastly, this session will review how to incorporate electronic monitoring into a business model.  

3:00 p.m. - 4:15 p.m.

Psocids to Silverfish: Pests Less Talked About
Mike Potter, Ph.D., University of Kentucky, Lexington, KY
Silverfish, psocids, and carpet beetles are found in nearly every building that technicians encounter, yet most training sessions spend a disproportionate amount of time on the relatively "rare" pests indoors like cockroaches and bed bugs. Not this time. Find out how to manage the "other" pests that technicians encounter, and clients despise in this unique look at structural pests.   

3:00 p.m. - 4:15 p.m.

Using Baits to Control the Invasion of Turkestan and Oriental Cockroaches at Sensitive Sites
Andrew Sutherland, Ph.D., BCE, University of California, Hayward, CA
Cockroach control at sensitive accounts can be a difficult task. What can you do in a zoo or a hospital with cockroaches? In this session learn about innovative baiting techniques and gain novel insights into controlling Turkestan and Oriental cockroaches in places with difficult obstacles that require outside of the box thinking. 
Sponsored by
  

3:00 p.m. - 4:15 p.m.

5 Steps to Strengthen Your Digital Marketing Strategy
Jess Phelan, Vault Communications, Plymouth Meeting, PA
Digital is an essential part of today's consumer journey - which looks more like a spider web than a traditional marketing funnel. From social media and search to email marketing and online advertising, there are endless opportunities to reach your ideal customer. Maintaining a dynamic digital presence and keeping up with the latest in social media is key to building your brick-and-mortar business. Soon, a positive online experience will overtake price and product as a differentiator in a crowded market. Are you ready to compete in today's digital landscape? Learn how to strengthen your strategy in five simple steps. 

4:30 p.m. - 5:30 p.m.

Ticks Suck, But Your Management Program Won't: Innovative Ways to Fight the Bite in Tick Control
Nicky Gallagher, Ph.D., Syngenta Professional Pest Management, Greensboro, NC
Tick bites can cause more than annoying inflammation or irritation, they may also lead to tick-borne diseases including Rocky Mountain spotted fever, Lyme disease, and babesiosis. A recent study found a 44.7 percent increase in the number of U.S. counties that have recorded ticks carrying Lyme disease. With a steady increase in the incidence and spread of tick-borne diseases, homeowners, public health officials, and the pest control industry must know how to manage or control a tick problem. Additionally, tick control can be an excellent add-on service for your business to help keep these pests out of your customers' properties. Take your tick management program to the next level with this presentation that will discuss the importance of tick identification, tick-borne diseases, and new tools available for tick management. 
Sponsored by

4:30 p.m. - 5:30 p.m.

Profiles in Professionalism: How Pest Control Companies Approached the QualityPro Accreditation Process
Susan Hare, Thrasher Termite & Pest Control, Los Gatos, CA
Preparing for QualityPro accreditation can trigger positive energy or paralysis. This panel of pest control managers have all worked on QualityPro submissions for their companies. They will share the elements of the process that led to success and to discuss the pitfalls to avoid. Expect real world examples and recommendations from your peers. Bring your questions and notebooks. 
Presented by
 

4:30 p.m. - 5:30 p.m.

Get Nit Picky with Common Pests on Kids
Jody Green, Ph.D., BCE, University of Nebraska, Lincoln, NE
Handling pest problems on children is a tricky, sensitive problem to tackle. This session will cover common pests that affect children, such as scabies, head lice, bed bugs, and ticks. First and foremost, practices should be in place to educate prevention and implement a prevention strategy in schools and places children learn and play. Attend this session to learn the best way to handle this touchy topic and provide optimum, safe control measures when pests do find their way onto children.

4:30 p.m. - 5:30 p.m.

Litigation and Claims in Termites and Other WDOs
Faith Oi, Ph.D., University of Florida, Gainesville, FL
What are some of the reasons that termite litigation occurs? What can you do to avoid legal woes? This session will cover the different tools available to technicians to avoid mishaps with additional insider tips collected from attorneys and insurance companies. Don't miss this exciting session on the fallacious arguments that have been made against the pest control industry in WDO litigation and the science behind why the arguments are false.  

4:30 p.m. - 5:30 p.m.

Examining Sticky Trap Designs for Cockroach and Bed Bug Detection
Ben Hottel, Ph.D., Florida A&M University, Tallahassee, FL
Sticky traps are the workhorse for cockroach monitoring and an integral part of any IPM program. Developing a bed bug sticky trap is an intriguing idea that is currently in pursuit, as well as improving already existing cockroach trap design. Come ready to learn about what is required to design a sticky trap and the newest strategies to enhance your trap catches. 

4:30 p.m. - 5:30 p.m.

Dealing with the Opioid Crisis in the Workplace
Patrick Gauthier, Advocates for Human Potential Inc., Pasadena, CA
According to the Centers for Disease Control (CDC), more than 130 people die daily in the United States due to opioid abuse. There is no denying the fact that opioid abuse has reached crisis level and that we must take the problem seriously and learn to tackle it head on. What do you do if you believe someone in the workplace may have an opioid problem? What are the proper human resource practices you should have in place if you suspect opioid abuse? Don't wait until you have an inevitable problem at work to have a process in place to provide much needed help. 

4:30 p.m. - 5:30 p.m.

World Pest Day: Global Perspectives on Pest Control
Pascal Cai, Chinese Pest Control Association, Beijing, China; Moises Capetillo, ANCPVAC, Mexico; Raju Parulkur, Pestokem, Mumbai, India
Our world continues to become more globalized daily, with the ability to hop on a plane and be around the world in a day. This globalization continues to drive pest trends, as pests get moved around into new areas and become invasive. Learning from our global pest control partners can help us address new pests in the United States and also gain insightful techniques that you've never even imagined. 


Thursday, October 17

 

1:30 p.m. - 2:45 p.m.

The State of Rodenticide Research in California
Niamh Quinn, Ph.D., University of California Cooperative Extension, Riverside, CA
Rodenticides have been under heavy scrutiny in recent years, with high profile media reports implicating rodenticides in the poisoning of wildlife in California and other locations. In response, researchers have begun investigating different aspects of rodenticide use to better understand how wildlife are becoming exposed. Learn about the latest findings, what they mean for the industry, and what efforts every PMP should make to protect future rodenticide use in the U.S.
Sponsored by

1:30 p.m. - 2:45 p.m.

Diversity in Pest Management: Results from An Industry-Wide Study
Dan Moreland, PCT Magazine,Valley View, OH
Diversity in the workplace can promote innovation and growth by fostering a more creative and efficient business environment. A diverse company can also better meet the needs of its staff as well as its customers. Learn about the current state of diversity in the pest management industry in this revealing session that will provide important insights into how the landscape of our industry is characterized by age, gender, race, and more.
Sponsored by
  

1:30 p.m. - 2:45 p.m.

Leading the Next Generation
Kevin Laycock, FMC Corporation, Philadelphia, PA and Evan Parenti, FMC Corporation, Philadelphia, PA
Successful sales and marketing effort will differ based on the generational differences displayed by various groups. In this session learn about generational differences and how 1:1 marketing efforts can reach and resonate with your customers' interest, worldview and perception of the buying process.  
Sponsored by

1:30 p.m. - 2:45 p.m.

Urban Fly Warfare: Long-term Solutions for Fly Control in Urban Environments
Jimmy Pitzer, Ph.D., California State University, Sacramento, Sacramento, CA
They may be small, but flies can lead to big problems if left unchecked. Not only can they multiply quickly, but many species can contaminate food and spread disease making them an important public health pest that must be eliminated quickly. Discover the latest advancements in fly management and learn about call-back cures that deliver long-term results in this informative session as a leading fly researcher takes a scientific approach to fly control.

1:30 p.m. - 2:45 p.m.

Latest Innovations in the Science of Baiting Urban Pests
Chow-Yang Lee, Ph.D., University of California, Riverside, CA
The development of insecticidal baits has fundamentally changed our approach to managing some of the most difficult to control pests. Because many of these products are target specific with low exposure to humans, they offer notable advantages over broad spectrum pesticides, especially when controlling pests in sensitive environments. Don’t miss this futuristic session to find out what innovations in formulations, additives, and toxicants are shaping the future of baits for ants, cockroaches, termites and more! 

1:30 p.m. - 2:45 p.m.

Thinking Big Picture: Concepts to Solve Community-Wide Pest Problems
James Kopco, Ph.D., BCE, Guardian Pest Solutions, Superior, WI
Take a journey into the world of ecology to learn how environmental changes can influence pest problems. Several factors can affect pest populations, including natural enemies, resource availability, competitors, and abiotic factors like temperature, humidity, and seasonality. All these factors have the potential to drive the mechanisms of population change (i.e. birth rate, death rate, immigration, and emigration). In this interactive discussion, explore ways that these factors can be manipulated to alleviate or eliminate pest problems. 

1:30 p.m. - 2:45 p.m.

Welcome to The World of Wood Decaying Fungi: Your Guide to Controlling Brown Rot, White Rot, Molds and More!
Jeff Morrell, Ph.D., National Center for Timber Durability and Design Life, Brisbane, Australia
When it comes to wood destroying organisms, termites and beetles usually get all of the attention while wood-decaying fungi are regularly overlooked. Despite the fact that brown rot, white rot can be equally as destructive under the right conditions, and molds can even lead to serious health concerns. Learn what every PMP should know to identify, diagnose, and control these damaging and even dangerous wood destroying organisms.

1:30 p.m. - 2:45 p.m.

How to Use Larger Scale Consumer Campaigns to Grow Your Business
Cindy Mannes, Professional Pest Management Alliance, Fairfax, VA; Jim Fredericks, Ph.D., BCE, National Pest Management Association, Fairfax,VA; Brittany Campbell, Ph.D., BCE, National Pest Management Association, Fairfax,VA; Michael Bentley, Ph.D., BCE, National Pest Management Association, Fairfax,VA
In 2019, the Professional Pest Management Alliance (PPMA) funded exciting consumer campaigns for social, digital, and traditional media using compelling messages, game-shows, high-end photography, contests, and incredible videos. The end game is to educate the consumer on the value of what you do! Attend this session and see how you can incorporate fun and interesting media tactics that will grow your business!

1:30 p.m. - 2:45 p.m.

Pest Management Industry Regulatory Outlook: 2020
Representatives from federal and state regulatory agencies
The pest management industry is facing challenges on multiple fronts: EPA registration review, concerns from state regulatory agencies, and threats to remove access to important products like anticoagulant rodenticides. In this session, get an insiders’ perspective from the regulators involved in the issues impacting the pest management industry. 

3:00 p.m. - 4:15 p.m.

The Power of IoT to Disrupt the Pest Management Industry 
Scott Broaddus, Bayer CropScience, Cary, NC; Tom Snyder, RIoT, Raleigh, NC
In today’s world, we are surrounded by interconnected “smart” devices that are revolutionizing the way we live our lives.The Internet of Things (IoT) fundamentally changes business intelligence and operations. Companies that do not adopt emerging technology—and more importantly the new business models that enables—will be left behind. Learn strategies to leverage IoT to improve the bottom line, create new top line revenue and bring your brand closer to your customers.  
Sponsored by

3:00 p.m. - 4:15 p.m.

A Panoramic Global View of Mosquito Management Opportunities: from Residential to Large-Scale Control Programs 
Gene White, BCE, Rentokil Steritech, White Lake, MI
Not all mosquito management efforts are created equal. Control programs can differ greatly depending on the species, the location, and the scale of the operation. Gain a global prospective on controlling the world’s deadliest insect in this informative session that covers everything on mosquito management from backyard applications to large- scale control programs.

3:00 p.m. - 4:15 p.m.

Fatal Attraction: UV LED vs Standard Insect Light Traps for Mosquitoes and Other Flies
Phil Koehler, Ph.D., University of Florida, Gainesville, FL
Insect light traps (ILTs) are a common method of controlling filth breeding flies in commercial food establishments and restaurants. They are also a method used internationally to manage biting mosquitoes in and around the home. Since the advent of UV light emitting diodes (UV LEDs), there has been considerable interest in the use of this technology in fly and mosquito management. This presentation will cover capture rates of house flies, fruit flies, and several species of mosquitoes for UV LED vs standard ILTs.

3:00 p.m. - 4:15 p.m.

Introducing the New and Improved NPMA-33 WDI Inspection Form
Jim Fredericks, Ph.D., BCE, National Pest Management Association, Fairfax,VA
Proper documentation of your findings is one of the most important aspects of performing a wood destroying insect inspection. For over a decade, the NPMA-33 Wood Destroying Insect (WDI) form has served as a critical, and often required, reporting document when completing a WDI inspection. In 2019, the NPMA-33 underwent a thorough review to update language and training resources for this form. Don’t miss this session to learn about important changes to the NPMA-33 form. 

3:00 p.m. - 4:15 p.m.

Cracking the Code: Unlocking the Secrets to Developing an Effective Bait for Yellow Jackets
Dong-Hwan Choe, Ph.D., University of California, Riverside, CA
The development of insecticidal baits has fundamentally changed the way we control a number of important pests including ants, cockroaches and termites. Now, researchers at UC Riverside have developed an exciting new hydrogel bait that is set to shape the future of pest management for yellow jackets. Don’t miss this exciting session to learn how a newly developed meat-alternative may revolutionize how we control these dangerous stinging insects!  

3:00 p.m. - 4:15 p.m.

Raising the Bar on Customer Service
Kevin Smith, Rollins Inc., Atlanta, GA
The bar for consumers’ acceptable level of service is rapidly rising in today’s technology-enabled, instant feedback environment, and the pest control industry is not immune to the dynamic shift in expectations this creates. Gone are the days where another pest control company is our only competition. Today, we compete with all service industries for an even tighter share of a customer’s discretionary income. The first step to staying competitive is focusing on the customer journey. By measuring and improving every interaction along the way, we can improve service delivery—the ultimate differentiator.  

4:30 p.m. - 5:30 p.m.

The War Against German Roaches: Bombing Roaches with Total Release Foggers
Zack DeVries, Ph.D., North Carolina State University, Raleigh, NC
There is a real need in the pest control industry for up-to-date information on products and their efficacy against indoor pests. We are all aware of total release foggers and have often seen homeowners using these “bug-bombs” in attempts to kill cockroaches in their homes. But, how well do these tools deliver products into the cracks and crevices where cockroaches hide? Attend this session to learn more about the latest research on total release foggers and their effectiveness against roaches indoors.  

4:30 p.m. - 5:30 p.m.

Flea Control for the 21st Century
Michael Rust, Ph.D., University of California, Riverside, CA
How has the development of topical flea medications for cats and dogs changed the landscape of flea control for PMPs? What are the biggest myths surrounding fleas and flea management? Get answers to these and many other questions in this session as a leading researcher and industry icon sets the record straight on flea facts and the most effective approach to controlling this blood-sucking pest.

4:30 p.m. - 5:30 p.m.

Elevate Your Business with NPMA Member Benefits!
Kelly Harris, National Pest Management Association, Fairfax, VA; Michael Bentley, Ph.D., BCE, National Pest Management Association, Fairfax,VA
Have you heard about the latest member benefits and state-of-the-art training resources that are available through NPMA membership? Are you taking full advantage of more than 50 cost-saving programs and services? Don’t miss this exciting session to learn how you can elevate your business and save your company thousands with access to exclusive health care programs, free human resources consulting, free high- resolution pest images, free and discounted online courses to earn CEUs, OSHA regulation information and much more!  

4:30 p.m. - 5:30 p.m.

Understanding the Biology and Behavior of the Elm Seed Bug and How to Leverage Your Knowledge for Control
Ryan Davis, Ph.D., Utah State University, Logan, UT
Add the elm seed bug to the long line of invasive insects that have now become urban pests. First identified in the US in 2009, this overwintering trouble maker has since been confirmed in several states including Colorado, Idaho, Utah, and Oregon. Learn key aspects of identification, biology, and control for this unwelcomed invader to make sure you’re ready when the elm seed bug shows up in your neck of the woods.  

4:30 p.m. - 5:30 p.m.

NPMA Public Policy Update
Jim Fredericks, Ph.D., BCE, National Pest Management Association, Fairfax, VA; Andrew Architect, National Pest Management Association, Fairfax, VA; Ashely Amidon, National Pest Management Association, Fairfax, VA; Jake Plevelich, National Pest Management Association, Fairfax, VA
This session will review the federal and state legislative and regulatory activities in 2019 that are impacting the pest management industry. Learn how NPMA is engaging key stakeholders in the government and how your business can assist in the process. 

4:30 p.m. - 5:30 p.m.

When Is It Time to Add a Technical Specialist to Your Staff? 
Laurie Higginbotham, American Pest Control, Athens, GA; Travis Aggson, ACE, American Pest Management, Manhattan, KS; Mike, Patton, ACE, Patton Termite and Pest Control, Wichita, KS
With reduced budgets in state and national funding for urban entomologists and insect diagnosticians at the university level, pest management companies are taking matters into their own hands to answer technical questions for their staff and clients. Join a panel of PMPs to hear how and why they chose to add a Technical Director or Entomologist to their staff. Learn how these companies came to the decision to hire a technical professional and how they use them for insect ID, writing processes and protocols, implementing quality assurance programs, and icons for public relations. Do you feel like you aren’t big enough or quite ready for a Technical Specialist yet? This session will also cover what alternatives are available with your NPMA membership to obtain the technical resources you need in order to provide quality, professional information to your team and clientele.


Friday, October 18

11:00 a.m. - 12:15 p.m.

Rodent Management Short Course - Part 1
Bobby Corrigan, Ph.D., RMC Pest Management Consulting, West Lafayette, IN
Rodents represent one of the most important public health pests across the United States. In this three-part workshop, learn from one of the world's foremost experts in rodentology. Topics will cover a deep dive into commensal rodent biology, behavior, trapping, exclusion, baits and inspections using tried and true methods as well as the latest technologies. 

11:00 a.m. - 12:15 p.m.

Fumigation Fall Safety— Keeping Workers Safe on Fumigation Work Sites 
Bert Putterman, Rentokil Steritech, Reading, PA; Susan Agee, Rentokil Steritech, Reading, PA
Structural fumigation presents unique challenges when it comes to fall safety. Learn how to implement a comprehensive program for training, implementing and ensuring a safe working environment for workers on ladders and roofs performing fumigation services.

11:00 a.m. - 12:15 p.m.

The ABCs of Snake IPM
Ian Williams, BCE, TruTech, Atlanta, GA
Whether you consider snakes fascinating or freaky, they are often causing for customer concern. This educational session will cover snake biology and management tactics that will help humanely reduce human-snake interactions through habitat modification, exclusion, population reduction, and other control methods. 

11:00 a.m. - 12:15 p.m.

How to Align Organizational Goals with Effective Employee Onboarding
Leila Haas, PHR, Sprague Pest Solutions, Tacoma, WA
Onboarding is a prime opportunity for employers to win the hearts and minds of new employees. We all know how important first impressions are as well as setting clear expectations from the get-go. Well executed onboarding can add to an organization’s bottom line by increasing retention and improving employee performance. This session will explore the important steps necessary to build an onboarding plan for any position or organization. When you leave this hands-on session, you will have a process to follow when examining your own onboarding process as well as tools to aid in implementation.

11:00 a.m. - 12:15 p.m.

Developing a Safety Program for Your Pest Management Company
Chuck Vancura, Safety In Motion, Torrance, CA
Developing a safety program can seem like a daunting task. State and federal regulations can be difficult to access and understand, with recordkeeping a feat above. In this session, learn how to begin the process of developing a comprehensive safety plan, and resources that are available to PMPs, to ensure they are getting it right!

1:00 p.m. - 2:15 p.m.

Rodent Management Short Course - Part 2
Bobby Corrigan, Ph.D., RMC Pest Management Consulting, West Lafayette, IN
Rodents represent one of the most important public health pests across the United States. In this three-part workshop, learn from one of the world's foremost experts in rodentology. Topics will cover adeep dive into commensal rodent biology, behavior, trapping, exclusion, baits and inspections using tried and true methods as well as the latest technologies. 

1:00 p.m. - 2:15 p.m.

Sales University—Mastering Prospecting, Qualifying and Closing
Duane Cashin, Cashin Sales, LLC, Davidson, NC
This session will help you understand the mindset and skills necessary to execute the 3 most important elements of professional selling. By following a proven business process, sales professionals are able to establish a level of rapport that moves the needle on securing more appointments with qualified prospects and ultimately closing more business. This presentation will enable your audience to establish a deeper business relationship with today’s savvy buyers and move the sales process along in a timely fashion.

1:00 p.m. - 2:15 p.m.

The Tale of the Tape: Properly Measuring a Structure for Fumigation
Speaker TBD
Measuring a building for fumigation is one of the most basic steps in preparing for a structural fumigation. However, the process of measuring a building isn’t always as simple as it sounds. In this session learn tips, tricks and procedures for breaking down a building and measuring volume to ensure that the job is done right, every time. 

1:00 p.m. - 2:15 p.m.

Nuisance Wildlife Exclusion Done Right
Kevin VanHook, Arrow Exterminators, Atlanta, GA
Wildlife exclusion is an essential part of many nuisance wildlife control programs. But careful consideration must be given to the materials and design of the project, as well as the aesthetics of the finished job. In this session, learn techniques and tips for doing the job right, excluding the pest species, and ensuring customer satisfaction.

1:00 p.m. - 2:15 p.m.

Is the Grass Really Greener — Legalized  Marijuana  in the Workplace
Heather Garcia, Clark Pest Control, Lodi, CA; Sara Cromwell, CHRL, Able Pest Control, Burlington, ON
The legalization of marijuana has complicated human resource management for companies across North America. In the U.S., a patchwork of state laws makes developing uniform company policies difficult, while in Canada, nationwide legalization has changed the way employers operate. In this session, learn how to adapt to the changing landscape with the help of human resource experts well versed in the pest management industry. 

1:00 p.m. - 2:15 p.m.

Working at Heights - Part 1
Keith Markun, BEAST Wildlife Solutions, Minneapolis, MN
This session will address safety and best practices for ladders, ropes, and steep pitches enabling you to take on those hard-to-reach jobs with confidence and help make your company more profitable. This back to back session will teach you how to access areas of concern through critical thinking and the assessment of a structure’s geometry. Learn about ladders, gear and other essentials to keep you safe on the job. 
Sponsored by

1:00 p.m. - 2:15 p.m.

Sales University— How to  Sell Value Versus Price
Duane Cashin, Cashin Sales, LLC, Davidson, NC
Rodents represent one of the most important public health pests across the United States. In this three-part workshop, learn from one of the world's foremost experts in rodentology. Topics will cover adeep dive into commensal rodent biology, behavior, trapping, exclusion, baits and inspections using tried and true methods as well as the latest technologies. 

2:30 p.m. - 3:30 p.m.

Rodent Management Short Course - Part 3
Bobby Corrigan, Ph.D., RMC Pest Management Consulting, West Lafayette, IN
Rodents represent one of the most important public health pests across the United States. In this three-part workshop, learn from one of the world's foremost experts in rodentology. Topics will cover adeep dive into commensal rodent biology, behavior, trapping, exclusion, baits and inspections using tried and true methods as well as the latest technologies.

2:30 p.m. - 3:30 p.m.

Fumigation for Bed Bugs — What PMPs Need to Know.
Derek Johnson, Gregory Pest Solutions, Greensville, SC
Structural fumigations in residential settings have traditionally been thought of as a control method reserved for drywood termites. Today, more and more firms are utilizing this treatment method as an option for bed bug control. Learn about the important items that applicators must consider before fumigating for bed bugs.

2:30 p.m. - 3:30 p.m.

Essential Considerations for Every Bird Management Project
Brett Madden, ACE, Aviaway, Tinton Falls, NJ
Determining the right solution for a bird management challenge is an essential step in the process. This session will include a look at control, deterrent and exclusion options to ensure that the finished bird management program will be long lasting to ensure customer satisfaction.

2:30 p.m. - 3:30 p.m.

Working at Heights - Part 2
Keith Markun, BEAST Wildlife Solutions, Minneapolis, MN
This session will address safety and best practices for ladders, ropes and steep pitches enabling you to take on those hard- to-reach jobs with confidence and help make your company more profitable.This back to back session will teach you how to access areas of concern through critical thinking and the assessment of a structure’s geometry. Learn about ladders, gear and other essentials to keep you safe on the job.
Sponsored by

1:00 p.m. - 2:15 p.m.

Sales University — Establishing a Culture of Self-Motivation, Accountability and Quota Attainment
Duane Cashin, Cashin Sales, LLC, Davidson, NC
After this session, presidents, CEOs and sales managers will understand what it takes to build and lead a sales team to achieve and sustain new levels of performance and to create a sales organization that becomes a sustainable competitive advantage. This presentation will ensure that the audience understands the elements found in the most important skill every sales manager must possess; the ability to coach and counsel sales professionals up to the next level of performance.